Bike Rentals

We offer full refunds from the time you book until 24 hours before the start of your booking. We do not issue refunds if a booking is canceled within 24 hours of the booking.

Battery life is dependent on a number of factors including the rider’s total weight with their pack, assist level used and trail conditions (steep rocky climbs use more battery than flat trails). Our Bikes on average go 30 miles on full electric. But don’t worry, if you think battery life will be an issue we’re happy to provide a charger so you can get a quick charge while you take a lunch or dinner break.

Our ebikes are rated to go 25-45 miles on a full charge. However, riders need to remember that these are bicycles, and some level of effort will be required in order to preserve your battery. While it’s tempting to use the twist throttle, this feature should be used sparingly, as it drains the battery much faster than any level of pedal assist. If you want to use the throttle, then we recommend using it for initial acceleration from a dead stop.

Otherwise, we recommend mainly using the pedal assist and gear shifter to optimize the balance between your effort and battery life, especially given the local terrain and elevation changes.

If you encounter problems with your bike and suspect a battery defect, contact us at the phone number in your confirmation email. If we have other bikes available, we may have you switch for another.

As part of our waiver, renters agree to pay for all damages incurred during their rental above normal wear and tear.

Your level of fitness does not matter nearly as much as a traditional bicycle.  As long as you are in good physical health, are able to ride a regular bike, have good balance and coordination.

One day is when the bike is delivered and picked up on the same day. A rental day is not a 24 hour period from the time of delivery. If a bike resides with you overnight, it will be considered a minimum of a 2 day rental and billed accordingly.

By not being limited by the constraints of store hours, we are able to offer delivery times as early as 7:00 am and pick-up times as late as 9:00 pm, the same day. Essentially, you can ride for an additional 4 hours, if you choose to do so. Ride earlier, later and longer......

No Problem! Just put 123 Main Street, Raleigh NC 27605 in the address section and in the notes let us know you will provide the exact address at a later date.

If we are available and have a back-up wheel, we will be more than happy to help. But, it is ultimately your responsibility to repair or replace the tire prior to returning the bike.